Customer service for e-commerce

We are the only Call Center specializing in Online Stores; did you know that you can increase sales on your E Commerce with our Customer Service by up to 33%?

We have witnessed and are still witnessing a digital revolution: The End Customer has put himself at the center of attention, COMMUNICATING. Especially on E Commerce you need to give immediate pre-sales support with live chat and timely and accurate post-sales support to make sure customers are satisfied with their purchase.

Exactly as in a physical store, where there are clerks who ask if they can help you, who advise you, in an online shop this figure is necessary if not essential: in the store there is human relationship on your site no. Our Multilingual Customer Care Teams can see what item the customer is looking at on your site, with our live chat, and help them complete the purchase.

The competitive advantage of our locations located in Eastern Europe guarantees you high-quality customer service at extremely low cost.

We assist your e-commerce via phone, chat, email and social

65% of the requests for assistance by one online store is done with a telephone contact, the customer expects a native speaker to understand his or her needs, to support him or her in the purchase with advice, and to support him or her in case of problems: all members of our support staff are native speakers or peers.

The remaining 35% of Support requests are made via Mail, Chat or Social Network for which we have created a Customer Service Social.Each contact generates a ticket, so we monitor the responses that need to be given as quickly as possible. On all channels we respond with guaranteed time(SLA).

Never keep a customer waiting when they are intent on buying! Never keep a customer waiting when they want information!

Call center specializing in e-commerce

We provide You and Your Customers with High Quality Customer Service to integrate with your E Commerce site, offering the following services:
  • Response in 7 Languages, via Phone, Chat, Mail and Social
  • Integration on your site of our Live Chat and Trouble Ticketing Software
  • Support of your Customers on all Social Networks and comment moderation
  • Proactive consulting to improve your Shop
  • Supported platforms: Magento, WordPress, Joomla, Prestashop, Custom CMS
  • Operational in 24 hours

How we integrate customer support to your e-commerce

1) We install our plugin on your Internet site. It is native for Woocommerce, Prestashop and Shopify CMSs, for all other CMSs we provide you with a jacascript code to paste into the Header.

2) We enable pre- and post-sale Live Chat. One of our customers is a famous E Commerce of cookware, often customers on the site just miss a small “boost” to finalize the purchase, few call to get the necessary information, 80% write on chat questions such as “how thick is the bottom of the pan?” or “how long does it take to arrive by COD?” Integrating a Live Chat Customer Service on your E Commerce guarantees you an increase in purchases, because we give an immediate response to the customer who is about to make the transaction.

3) We synchronize our ticketing software to your social. Integrations with social media are one of the most popular customer service channels available today. Support through social media has a high satisfaction rate, and up to 70 percent of customers choose to return to companies with support through social media. Provide an unforgettable experience for your Customers, via Facebook, Twitter and Instagram. With API integrations we can also manage Messenger, Viber and WhatsApp.

3) We train our operators according to your needs. Every customer has an idea of their own corporate image and it is most important to maintain it even with the customer service, so we will study your products and sales proposition together with your marketing experts and our Team Leaders, to create an ad hoc training plan for our Team and ensure the best inbound customer service in the market.

Online word of mouth is super fast, raise your brand reputation

A dissatisfied customer sharing his or her negative experience on Facebook/TripAdvisor or any other social represents the fastest and most negative word of mouth there is: the solution to avoid this is the e-commerce customer care of Euroconnect, whose staff specializes in e-commerce management.

Our comment moderation service and review moderation allows you to approve (if possible) a review before it is published, respond quickly, and make informed strategic choices.